Refund & Cancellation Policy

Last updated: September 2026

Every product sold across Thela Labs' apps (including Pandal Hopper) is a digital good — delivered automatically to the email address you provide at checkout, immediately after a successful payment.

Because delivery is instant, sales are final

Since digital products are delivered right away and can't be "returned" the way a physical item can, we don't offer refunds for a change of mind once a product has been successfully delivered.

Non-delivery

If your payment succeeded but you did not receive your product within 24 hours, contact us with your payment reference number and the email address used at checkout. We'll investigate and either resend the product or issue a full refund — whichever you prefer.

Duplicate or failed payments

If you were charged more than once for the same order, or a payment failed but money was still deducted, let us know with your payment reference and we'll refund the extra amount.

How refunds are processed

Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

Contact

For any refund or order issue, reach us via the details on our contact page.