Terms & refund policy.
Last updated: September 2026
Thela Labs ("we", "us") is an independent digital products studio operated by Viral Chetan Joshi. These terms apply to every product and app we operate. By using our apps or buying a product from us, you agree to the terms below.
What we sell
We sell digital-only products: things like downloadable images, certificates, and similar digital goods. We do not sell or ship any physical merchandise. All prices are listed in Indian Rupees (INR).
Payments
Payments are processed by Razorpay. We never see or store your card, UPI, or bank details. That's handled entirely by Razorpay's secure checkout.
Delivery
Digital products are delivered by email to the address you provide at checkout, automatically after a successful payment. Please check your spam/promotions folder if you don't see it within a few minutes.
Use of purchased products
Anything you buy from us is for your personal use. You may not resell, redistribute, or claim authorship of a product you've purchased.
Accounts
Some of our apps use a simple device-based sign-up rather than a password. You're responsible for keeping access to the device/browser you signed up with.
Limitation of liability
Our products are provided "as is." We do our best to keep everything accurate and working, but we're not liable for indirect or incidental damages arising from the use of our apps or products.
Changes to these terms
We may update these terms occasionally. The "last updated" date at the top of this page will always reflect the latest version.
Governing law
These terms are governed by the laws of India.
Contact
Questions about these terms? Reach us via the details on our contact page.
Refund & Cancellation Policy
Last updated: September 2026
Every product sold across Thela Labs' apps is a digital good, delivered automatically to the email address you provide at checkout, immediately after a successful payment.
Because delivery is instant, sales are final
Since digital products are delivered right away and can't be "returned" the way a physical item can, we don't offer refunds for a change of mind once a product has been successfully delivered.
Non-delivery
If your payment succeeded but you did not receive your product within 24 hours, contact us with your payment reference number and the email address used at checkout. We'll investigate and either resend the product or issue a full refund, whichever you prefer.
Duplicate or failed payments
If you were charged more than once for the same order, or a payment failed but money was still deducted, let us know with your payment reference and we'll refund the extra amount.
How refunds are processed
Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.
Contact
For any refund or order issue, reach us via the details on our contact page.